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Cookie Prints Co.

Right of withdrawal & returns

Last updated: 10/25/2026

This translation is provided for convenience. The German version is legally binding.

30-day returns – personalised items too

This is a voluntary promise from CookiePrints, separate from the statutory right of withdrawal. It does not change the withdrawal policy and does not limit your statutory rights.

  • Orders from 7 November 2026, every delivery country, including personalised items and voucher PDFs
  • Send it within 30 days of delivery
  • The item you send back must be undamaged and complete
  • Pickup: bring it back in person by appointment, within 30 days of handover
  • You choose: a refund of the item price via the original payment method, or a voucher of the same value
  • The item-price refund is made within 14 days after the goods arrive
  • You pay the cost of sending the goods back. Outbound shipping is not refunded.

Reply to your order email or write to us from the order page.

If an item is defective or arrives damaged, the statutory warranty of course applies – just get in touch.

Exclusion of the right of withdrawal

There is no right of withdrawal for goods that are not prefabricated and are made according to the consumer's individual choice or clearly tailored to their personal needs (§ 312g (2) no. 1 BGB) – this covers all personalised items (see above).

Withdrawal policy (non-personalised items)

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, other than the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Michael Plumbohm, Cookie Prints Co., Auf der Höhe 10, 75181 Pforzheim, email: info@cookieprints.org) by means of a clear statement (e.g. letter or email). You may use the model withdrawal form below, but it is not obligatory. It is sufficient to send your notice before the period expires.

Effects of withdrawal

If you withdraw, we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than fourteen days after receiving your notice, using the same means of payment. We may withhold reimbursement until we have received the goods back or you have supplied proof of having sent them back. You must send back the goods within fourteen days. You bear the direct cost of returning the goods. You are only liable for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form

To: Michael Plumbohm, Cookie Prints Co., Auf der Höhe 10, 75181 Pforzheim, email: info@cookieprints.org

  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if on paper)
  • Date

(*) Delete as appropriate.