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30-day returns – personalised items too
You can send the item back within 30 days of delivery. Personalised items are included. This does not limit your statutory rights.
Full conditions
- Orders from 7 November 2026, every delivery country, including personalised items and voucher PDFs
- Send it within 30 days of delivery
- The item you send back must be undamaged and complete
- Pickup: bring it back in person by appointment, within 30 days of handover
- You choose: a refund of the item price via the original payment method, or a voucher of the same value
- The item-price refund is made within 14 days after the goods arrive
You pay the cost of sending the goods back. Outbound shipping is not refunded.
Reply to your order email or write to us from the order page.