Frequently asked questions

On the product page: choose a photo (JPG, PNG, WebP or HEIC, max. 15 MB), set the 4:5 portrait crop and add it to the cart. The preview shows how the motif looks as a light.

The picture is printed in 4:5 portrait (about 8 × 10 cm, 1200 × 1500 px). You pan and zoom the crop yourself before it goes into the cart.

Yes. Tick “Order without a photo” on the product page. Send the photo later by email or from the order page. We print only after the photo and your approval. Delivery time starts when the photo arrives. For Christmas: photo and print approval by 11 Dec.

No. The field is optional. You may name the motif if you like.

After payment we email you a link to the order page. There you see the print preview (a screenshot from print preparation).

You approve it or ask for a change (a new photo). We print only after your OK. Without approval we do not print.

We currently ship within Germany only – small parts as a letter with Deutsche Post, parcels with Hermes. Parcels with Hermes, small parts as a letter with Deutsche Post.

Your Geisterlicht is made after we receive your photo and your print approval: about 5 working days. Then shipping – usually a few working days. Shipping within Germany is free. Waiting for the photo or the approval is extra. For Christmas: photo and print approval by 11 Dec. The deadline is not the order or the payment date.

Name tags and other items show their delivery time on the product page. The cart and checkout use the same figure.

For Christmas: photo and print approval by 11 Dec. The deadline is not the order or the payment date.

You can send the item back within 30 days of delivery. Personalised items are included. This does not limit your statutory rights. You choose: a refund of the item price via the original payment method, or a voucher of the same value The item-price refund is made within 14 days after the goods arrive

You pay the cost of sending the goods back. Outbound shipping is not refunded.

As a PDF by email, right after payment. There is no photo, no print approval and no shipping. The light is made only when the voucher is redeemed.

Limited to 10 until 24 December.

Yes. Choose “Pickup in Pforzheim” at checkout. There are no fixed hours; we arrange a time by email. Payment is online in advance only, no cash on pickup.