Terms and conditions

This translation is provided for convenience. The German version is legally binding.

§ 1 Scope

These terms apply to all orders placed in this online shop between Michael Plumbohm, Cookie Prints Co., Auf der Höhe 10, 75181 Pforzheim ("we") and the customer. The contract language is German.

§ 2 Conclusion of contract

Product presentations are not binding offers. By clicking "Place binding order" you submit a binding offer. The automatic acknowledgement is not an acceptance. The contract is concluded when we confirm the order by email or ship the goods, at the latest with the payment request. You can review and correct your input before submitting. We store the contract text; you receive the order data by email.

For products for which you upload a photo, payment is made in advance when ordering. We only print after you have approved the print preview (§ 3).

§ 3 Personalised products

Many products are made to your specifications (text, photo, colour). You are responsible for the accuracy of your input and confirm that you own the rights to uploaded photos. The 3D preview is a non-binding visualisation; deviations caused by FDM 3D printing are not defects. We do not print unlawful content.

Print preview and approval: For products for which you upload a photo, we send you a link to a print preview (screenshot from our print preparation) by email after receipt of payment. We only print after you approve it on the order page. If you do not like the preview, you can, without giving reasons and free of charge, (a) send a new photo – you will then get a new preview – or (b) cancel the order; we will then refund the full amount including shipping costs to the original payment method within 14 days at the latest. The preview shows the motif and crop; slight deviations in brightness and texture caused by the printing process remain possible. The delivery time is extended by the time until your approval. We do not print without approval; if we receive no reply for 30 days, even after a reminder, we may cancel the order and refund the full amount.

Christmas deadline: For delivery before Christmas we need the photo and the print approval by 11 December 2026. The deadline is not the order or payment date.

§ 4 Prices and shipping

No VAT is charged pursuant to § 19 UStG (small business regulation). Shipping costs apply as per Shipping & payment.

§ 5 Payment

Payment is made online in advance by PayPal or credit card (via Stripe). A Geisterlicht is produced after the photo and the print approval, not when payment arrives.

§ 6 Delivery and pickup

We ship within Germany only. Delivery times are stated per product.

Instead of shipping, you can choose free pickup in Pforzheim (Auf der Höhe 10, 75181 Pforzheim) at checkout. There are no fixed pickup hours; we arrange the time by email after your order. For pickup, payment is made online in advance via the checkout only; cash payment on pickup is not possible.

§ 7 Retention of title

Goods remain our property until paid in full.

§ 8 Withdrawal and returns

Consumers have a statutory right of withdrawal as per the withdrawal policy. It does not apply to goods made to customer specifications (§ 312g (2) no. 1 BGB). This is a voluntary promise from CookiePrints, separate from the statutory right of withdrawal. It does not change the withdrawal policy and does not limit your statutory rights. Orders from 7 November 2026, every delivery country, including personalised items and voucher PDFs. Send it within 30 days of delivery. The item you send back must be undamaged and complete. Pickup: bring it back in person by appointment, within 30 days of handover. You choose: a refund of the item price via the original payment method, or a voucher of the same value. The item-price refund is made within 14 days after the goods arrive. You pay the cost of sending the goods back. Outbound shipping is not refunded.. Statutory warranty rights (§ 9) always remain.

§ 9 Warranty

Statutory warranty rights apply.

§ 10 Liability

We are liable without limitation for intent, gross negligence, injury to life, body or health and under the Product Liability Act; otherwise only for breach of essential contractual obligations, limited to foreseeable damage.

§ 11 Car accessories

Car parts (e.g. emblems, grille letters) are accessories without type approval. Fitting is at your own responsibility. We are not affiliated with Fiat, Abarth or Stellantis.

§ 12 Final provisions

German law applies, excluding the CISG; mandatory consumer protection laws of your country of residence remain unaffected.