Shipping & payment

This translation is provided for convenience. The German version is legally binding.

Shipping area

We currently ship within Germany only – small parts as a letter with Deutsche Post, parcels with Hermes.

Pickup in Pforzheim

You can also collect your order free of charge in Pforzheim (Auf der Höhe 10, 75181 Pforzheim). Choose "Pickup in Pforzheim" at checkout. There are no fixed pickup hours: after your order we email you to arrange a time. Payment is online in advance only via the checkout, no cash on pickup.

Shipping costs

Shipping costs are shown per product and in the cart (some items ship free). They match the postage of the shipping method plus packaging; letters have no tracking. Each order ships as one shipment; the highest shipping rate of the items applies.

Delivery time

A Geisterlicht is produced only after the photo and the print approval arrive (about 5 working days), then shipping (usually a few working days). Other items show their time on the product page. Payment is in advance; waiting for the photo or approval is added and does not start at payment.

Your Geisterlicht is made after we receive your photo and your print approval: about 5 working days. Then shipping – usually a few working days. Shipping within Germany is free. Waiting for the photo or the approval is extra.

For Christmas: photo and print approval by 11 Dec. The deadline is not the order or the payment date.

Payment methods

• PayPal – you are redirected to PayPal (or receive a payment link by email).
• Credit card / Apple Pay / Google Pay via Stripe.

Tax notice

No VAT is charged pursuant to § 19 UStG (small business regulation).